***** Patient Robert reviews his visit to Your Smile Design on Yelp. “Good: Clean office, professional and friendly receptionist. Easy to get an appointment. “Bad: I went in for an annual cleaning and had a suspicion that I had a cavity. The first person that reviewed my mouth (a dental assistant, I’m assuming) confirmed that, yes, […]
about a little boy who walked into a candy store and asked for a pistachio ice cream cone. When the owner told him it would cost a $1.00, the boy said that the store across the street only charged 50¢. “So why don’t you buy it there?” asked the owner. “Because they are out of […]
Legendary reviews are written by patients who feel good about you and your practice, and about themselves. They tell others to come to your practice for your extraordinary care. They talk about how good they feel afterward. How to become legendary. It begins with giving your staff permission to go above and beyond, to routinely […]
United Airlines passenger Carrol Amrich had just purchased a ticket. There was a family emergency. Carrol needed to get home ASAP. Her mother was dying. As she sits in her seat on board, a flight attendant tells Carrol that her ticket was cancelled and refunded due to an error. Carrol tries to explain. She paid […]
Instead, follow this simple advice. You’ll create happy patient advocates, get more patient reviews, and defuse the occasional grumpy one. Curious? Do this. Visit Yelp. Search “dentists” in your community. You’ll see that practice owners, perhaps you, too, hardly ever respond to patient reviews. Because… Most don’t know how to. Whether a review is from […]
You spend years building your reputation, spend loads of money, deliver impeccable service and create your own brand in the minds of your patients. Prospects visit your website and they like what they see. Online you have some patient reviews, not many but you figure more will follow. You haven’t asked patients to write them […]
