*****Patient Jennifer reviews visit to Forest Avenue Dental on Yelp. “The reason I am giving this office one star is mainly because of the front desk receptionist, Sara. “She is insanely unprofessional and downright rude. I called today to make a payment on my account and she was being argumentative. I asked to speak with...Read More

***** Patient Robert reviews his visit to Your Smile Design on Yelp. “Good: Clean office, professional and friendly receptionist. Easy to get an appointment. “Bad: I went in for an annual cleaning and had a suspicion that I had a cavity. The first person that reviewed my mouth (a dental assistant, I’m assuming) confirmed that, yes,...Read More

about a little boy who walked into a candy store and asked for a pistachio ice cream cone. When the owner told him it would cost a $1.00, the boy said that the store across the street only charged 50¢. “So why don’t you buy it there?” asked the owner. “Because they are out of...Read More

Legendary reviews are written by patients who feel good about you and your practice, and about themselves. They tell others to come to your practice for your extraordinary care. They talk about how good they feel afterward. How to become legendary. It begins with giving your staff permission to go above and beyond, to routinely...Read More

United Airlines passenger Carrol Amrich had just purchased a ticket. There was a family emergency. Carrol needed to get home ASAP. Her mother was dying. As she sits in her seat on board, a flight attendant tells Carrol that her ticket was cancelled and refunded due to an error. Carrol tries to explain. She paid...Read More